Higher Patient Satisfaction with Patient-Centric CCM Software

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Don’t you think unwanted diagnosis is one of the major problems in today’s healthcare landscape?

If stats are to be followed, around 10% of the total spending in healthcare is spent on treating chronic conditions. One of the main reasons for that is hypochondriacs, which have become everyone’s personal healthcare provider. That’s why doctors usually say, ‘Don’t believe everything on the internet.’

Having said that, the internet can be their friend only if you give your patients something that they can actually rely on. Higher patient satisfaction can lead to getting favorable outcomes, especially with patients suffering from chronic conditions. And the perfect solution is often right in front of you on the very device you’re reading this on – yes, the chronic care management software.

With chronic care management software you give your service right into the hands of your patients. This way, they can directly connect with you about their health and make an informed decision.

But now you can ask, how can CCM software enhance patient experience and contribute to higher patient engagement?
Let’s find it out together in this blog below!

It’s a Team Effort - Communication and Engagement

Keeping patients engaged with their healthcare is a collaborative effort. That is why it is important to instill a patient-centric holistic approach while providing care. And it heavily depends on the effective communication between the care team and the patient.
In a traditional healthcare setting, it would be extremely difficult for everyone involved and keeping them on the same page throughout. However, CCM software can bridge this accessibility gap with the help of features like secure messaging and integration with telehealth platforms. And the best part is that it works for everyone – meaning even patients can stay in touch with their care providers, and care providers can ensure all the members are on the same page and working towards the same goal.

Chronic care management software aligns all such small initiatives to contribute to higher engagement and ensure that a holistic approach to keeping the patient at the center of providing care is adopted.

Enhanced Care Coordination

Once the software ensures seamless communication between the care team members, bringing everyone on the same page, its unique features ensure coordination between healthcare providers. For instance, providers can share care plans, medication lists, referrals, and other essential things with each other.
And since communication is streamlined, it automatically streamlines coordination with other team members. This way, the software ensures that the quality of care being delivered is curated specially for the patient and almost minimizes the chances of human errors.

DIY - Empowering Self-Management

As a care provider, you need to step into your patient’s shoes while providing care. And since the internet has become your patient’s best friend, they tend to know the consequences but not the reason. However, with CCM software integrated with electronic health records (EHR), patients can easily access their health information.
Along with that, with remote patient monitoring (RPM) features, you can access real-time health vitals and educate them about their conditions. These are the first steps to initiate patient engagement, and with access to patient education tools, they can assess themselves, and in case of any doubts or confusion, self-management tools like appointment scheduling can be utilized.
All this can be done with a simple CCM software integrated with your practice, which will not only drive better patient engagement but also give them more control of their health.

First things First - Personalized Care Plans

When it comes to your own health, we always have our unique needs and expectations. This is exactly the same case with your patients as well. And for those who have enrolled in your CCM program, expect a personalized care plan addressing their needs and requirements.
The patient using the software can explain his problems to the healthcare provider using specially dedicated communication features like ‘secure messaging’ or ‘video consultation.’ This would not only drive higher patient engagement but also help you get a better understanding of the patient’s condition better.
Along with that, patients can also proactively participate in curating their care plan and allow the care team to take their preferences into account. This has a high chance of driving patient engagement and ensuring a holistic patient-centric approach is adopted while providing care.

Patient First Approach - Addressing Patient Concerns

The patient-centric approach is not just limited to diagnosis, treatment, and curation of care plans. It goes beyond that, and most of the time, the later part of follow-up feedback is neglected. This way, patients not only lose adherence to their care but also lead to the failure of the dedicated care plan.
However, this would have been a lengthy and difficult process if traditional methods were followed. However, with CCM software, you almost have direct access to all the patients enrolled in your CCM program, and gathering patient feedback would become much simpler and easier.
This way, you can get various ways to improve your patient healthcare services and continuously improve them based on first-hand feedback from the patients. A successful feedback mechanism would make the patient feel valued and drive more patient engagement.

Making Patients Happy - Increased Patient Satisfaction

CCM software streamlines most of the aspects of care delivery that are essential for improving patient health outcomes. By giving them control over their health from the very first step, like appointments, to improving communication and enhancing coordination, every small thing contributes to satisfying patient’s needs in their care journey.

That is the reason Deloitte has found that 82% of the patients have stated to be satisfied with virtual appointments, and 62% of those patients continue to use it still. This way, CCM software adds the human touch and uses technology to increase patient satisfaction.

Overcoming Barriers to Patient Engagement

Adopting a patient-centric approach in healthcare practices is beneficial in increasing patient engagement and driving patient satisfaction. However, patients are so used to traditional ways of receiving care that it can be a little difficult at times to increase patient engagement, especially with CCM software.
There is already resistance to adopting digital methods of healthcare, and other barriers like workflow disruption, data collection, and interoperability can further lead to poor patient engagement. But as they say, the best way out is always through it; you can implement care strategies to overcome resistance, like training and curating a special workflow with a patient-centric approach.
Implementing such initiatives with the help of CCM software would not only help you overcome resistance but also improve the technology adoption rate.

Beyond the Basics: Advanced Features for Improved Patient Experience

Having adopted the recent advancements in technology, chronic care management software has become more patient-centric, improving the overall patient experience. Rather than just limiting communication to traditional modes, innovative real-time features like AI-powered chatbots for real-time consultation and suggesting accurate, personalized care plans with data can revolutionize advanced healthcare for everyone.

The reduction in time to care delivery will have an excellent patient engagement rate. Along with that, the features used for delivering personalized care will add a human touch with increased accuracy and will enhance patient experience, leading to better and faster patient outcomes.


The importance of a patient-centric approach can be seen in chronic care management programs. As every patient struggles with multiple and different types of chronic conditions, the patient-first approach is the only way to ensure higher patient engagement with a higher patient satisfaction rate.

That is why the Centers for Medicare and Medicaid Services emphasize the adoption of digital means for chronically ill patients. Care coordination software like eCareMD is developed in a way that keeps the patient first and gives the patient more control of their health to increase patient engagement.

Better patient engagement leads to higher patient satisfaction, and the digital shift in the healthcare landscape will have to engage patients creatively. Try our software and see how it fits in your workflow. Click here to book a demo.

Frequently Asked Question’s

Patient-centric care is an approach to healthcare delivery where the patient’s needs and preferences are considered as equal partners in improving health outcomes. In such approaches, you have the right to ask questions, demand your preferences, and complain about the healthcare services being provided.
Chronic care management software enhances patient engagement and communication by giving them more control of their health with interactive features like appointment scheduling, access to EMR, telehealth platforms, and instant real-time communication features like secure messaging, alters, and communication.

Here are some features to look for in CCM software to prioritize patient needs:

  • Patient data management

  • Data integration

  • Care plan development

  • Care team communication

  • Patient engagement tools

  • Real-time reporting

  • Predictive analytics

  • Ease of use

  • Security
CCM software features like secure messaging, telehealth capabilities, streamlined workflows, custom alerts, and notifications can help improve care coordination among healthcare providers.
Integrating telehealth platforms with CCM software offers increased patient access, improved care coordination, and enhanced communication, leading to better chronic disease management.
Integrating Chronic Care Management software requires compatibility checks, data mapping, and potentially vendor support. Consider consulting your EHR vendor or seeking professional assistance for a smooth process.
Chronic care management software helps healthcare staff by streamlining communication, automating tasks, and providing insights for better patient care, improving efficiency and potentially reducing workload.

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