Value-based Care with Effective Care Coordination with eCareMD - Case Study


Healthcare, Care Coordination


Python, Angular, TypeScript, REST, SOAP, Web Services

Client Background

A healthcare provider based in Virginia operates a primary care setting, especially for patients suffering from diverse chronic conditions. The client has a few experienced medical professionals on staff, aiming to deliver value-based care to patients. Until 2024, the client has managed hundreds of patients with their medical expertise, compassion, and willingness to obtain expected patient health outcomes.

Business challenges

The client has managed patients using EHR software. While delivering care to patients, the client faces challenges that disrupt their operational efficiency and workflows.

    1. Resource utilization challenges

While managing hundreds of patients, the client has identified that creating patients within the software and obtaining consent for participation in the CMS program consumes a lot of time. This activity also affects the efficiency of providers and practices.

    2. Increased patient hospital readmission rates and associated costs

Chronic condition management requires more attention. Due to limited staff availability, the client faced challenges with personalized attention toward each patient and preventive care delivery. This inattention to patient health has increased patient health complications, thereby increasing the patient hospital readmission rate and associated costs.

    3. Patient engagement challenges

It becomes difficult to keep the patient engaged and adhere to the treatment plan for a long time as chronic condition management requires a prolonged duration. Disengagement of a patient with the care provider and the prescribed treatment plan has affected the patient's health outcomes.


To overcome the challenges of delivering enhanced quality value-based care to patients, the client has approached Medarch Inc. for eCareMD software. Our team of business analysts and subject matter experts took multiple calls and demonstrations with clients to gather requirements. After receiving final approval from the client, we implemented the eCareMD software into the client’s practice. The client has experienced better patient health outcomes and operational efficiency.

Solution Highlights

The eCareMD software has been equipped with cutting-edge technology that facilitates efficient and smoother workflow.

Some of the key features that helped to deliver value-based care and overcome client business challenges are:

    1. Bulk patient creation and invite functionality

    Our eCareMD software’s bulk patient creation and invite functionality has helped reduce the provider time spent manually creating patients and sending them invites. It enabled care providers to upload the CSV/CCDA file containing information about hundreds of patients, resulting in the registration of patients within seconds. Also, it enabled care providers to select multiple patients and send them consent for participation in the program.

    This functionality eliminated manual operation, enhanced accuracy, and saved time spent on these activities.

    2. Advanced technological preventive care features

    Advanced technological preventive care features image

    The patient hospital readmission rate and emergency visits were significant challenges. Our eCareMD software enabled remote patient monitoring feature that creates alerts and notifies care providers if any vital go beyond threshold levels. This early intervention and identification of potential health concerns have reduced the patient hospital readmission rate and costs associated with it to a significant extent.

    3. Secure communication channels for engagement

    Secure communication channels for engagement image

    Understanding patient engagement is a crucial factor in chronic condition management. Our eCareMD software has facilitated secure communication channels like voice/video calls, messaging, and real-time chat functionality. It allows care team members and patients to communicate securely in real-time for discussion on clinical activities, etc. This increased patient-provider communication has resulted in increased patient engagement.

Value Delivered

    1. Improved practice efficiency

    The software enabled automated tasks like bulk patient upload, and bulk patient invite resulting in a reduction of time spent on these manual activities which ultimately helped to improve practice efficiency.

    2. Reduction in the patient hospital readmission rates and emergency visits

    Preventive care features like alerts and notifications helped care providers make interventions at the right time and avoid patient health complications, ultimately reducing the patient hospital readmission rate.

    3. Increased patient engagement and confidence

    Secure communication channels like voice/video calls, text messages, and real-time chat functionality enabled care providers and patients to communicate in real-time. This increased patient-provider communication and increased patient confidence.

    4. Improved patient health outcomes

    Automated features like bulk upload and invite of patients and preventive care features like alerts and notifications reduced care providers' time and enabled them to spend more time on patient consultation. This resulted in improved patient health outcomes.