Improved patient health outcomes at Cardiovascular practice using eCareMD software- A Case study

Client Background

The client, a well-known medical professional in the cardiovascular specialty, is deeply committed to providing high-quality care to cardiac patients. With a team of experienced cardiologists, registered nurses, and doctors, the client's dedication and passion for improving patient health outcomes have earned them a strong reputation in the surrounding area.

Business challenges

While delivering care to cardiac patients over the years, the client has faced some challenges as follows:

1. High patient readmission rates

Over a certain period after delivering cardiac care to patients or being discharged from the practice, the client has experienced a higher rate of patient readmissions. These readmissions are because of severe heart issues, lack of treatment adherence, disengagement with care providers, and unhealthy lifestyle habits.
These readmissions have put a strain on the practice staff as they need to handle a large volume of hospitalized patients with a lesser number of medical professionals.

2. Patient engagment challenges with a treatment plan

Keeping the patient engaged with the treatment plan was a significant challenge for the client as the treatment requires a prolonged duration. Due to the lack of patient engagement functionalities, the client faced unexpected health outcomes and readmission rates.

3. Service Delays

A higher inflow of patients puts a more significant strain on the medical staff to manage them. Due to the smaller size of the medical staff, patient services won't be offered on time. These delays in delivering care have affected patient health outcomes, caused the practice's reputation, and reduced patient satisfaction levels.

4. Patient’s unawareness of chronic condition

The most significant challenge in front of the client was to educate the patient about their chronic condition, health, and lifestyle routines. This lack of patient education functionalities has affected patient engagement with the treatment plan, ultimately causing unexpected patient health outcomes.

Solution

To overcome the business challenges and obtain expected patient health outcomes, the client has decided to implement a remote patient monitoring program in their practice. For that, the client has approached Medarch Inc. for their eCareMD software facilitating remote patient monitoring services. Our business analysts and subject matter experts took multiple calls with clients to understand their requirements and business challenges. After the demonstration of the eCareMD software, the client confirmed that they would implement it in their practice. After implementing the eCareMD software, the client experienced delivering enhanced quality care to cardiac patients.

Solution Highlights

The eCareMD software comprises advanced cutting-edge technological features that facilitate remote patient monitoring. Some of the critical features that addressed the client’s challenges are:

1. Real-time patient monitoring



The eCareMD software has significantly addressed the higher patient readmission rate issue with its real-time patient health monitoring capability. It integrates with remote monitoring devices that continuously track patient health vital readings and transmit them in real-time to the care providers' live dashboard.
The care provider can track and monitor the fluctuations and trends in the patient's vital readings. If a patient's vital health exceeds threshold levels, the system will generate alerts and notify providers. Based on the alert received, the care provider makes necessary interventions and reduces patient health complications. These early interventions by care providers have significantly reduced patient hospital readmissions.

2. Secure communication channels and reminders functionality

Patient engagement plays a crucial role in obtaining the expected health outcomes for patients. The eCareMD software’s voice call, text sms, and real-time chat functionality have enabled care providers and patients to communicate regarding their clinical activities in real-time. Also, the customizable reminders functionality enabled care providers to configure reminders hourly, daily, and weekly for medications, sleep, diets, and exercise routines to be followed. These functionalities helped increase patient engagment with the care providers and treatment adherence.

3. Efficient task management

Managing a maximum number of patients with a lower medical staff was a significant challenge for the client, and this was effectively addressed by the eCareMD’s efficient tasks management system. It enabled care providers to assign tasks to their care team members for clinical activities like daily and weekly chart reviews, vital reviews,care plan reviews, prescription refills, etc. This systematic task management helped providers deliver timely care and manage more patients effectively.

4. Educational materials functionality

The eCareMD software enables providers to send educational materials related to cardiovascular specialties to increase patient awareness. These documents helped patients understand more about their chronic diseases and lifestyle recommendations, such as diet, exercise, and sleep recommendations. It also educates them on the advantages of following the prescribed recommendations and the treatment plan.

Value Delivered

Here are some critical value points delivered after implementing the eCareMD software.

1. 40% reduction in patient hospital readmissions

The eCareMD software’s real-time vital tracking functionality has led to a significant 40% reduction in patient hospital readmission rates, demonstrating its effectiveness in addressing this key challenge.

2. 30% Increased patient engagment and treatment adherence

With eCareMD software’s secure communication channels and reminders functionality, patient engagement and treatment adherence have increased by 30%.

3. Increased practice efficiency by 30%

As a result of efficient task management through eCareMD software, practice efficiency has increased by 30%.

4. Enhanced patient health outcomes

The eCareMD software’s real-time monitoring, task management, and secure communication channel functionalities have improved patient health outcomes.

KEY RESULT