eCareMD’s Innovative Remote Patient Monitoring: The Future of Home Health

Client Overview

The client is a medium-sized cardiovascular healthcare services facility in Michigan, US, managing over 1,500 patients with heart-related problems. Most of these patients have undergone surgeries in the past due to severe cardiac heart failure.

Business challenges

They have a significant influx of new patients and limited facilities, which has caused difficulties in managing patients admitted to the emergency department due to severe heart failure. Due to this challenge, hospital management decided to implement a care coordination program to help them monitor patients at home and reduce health risks.

The client sent an inquiry to eCareMD for a care coordination program and explained the challenges. They also explained the goals that they wanted to achieve.

With all the challenges mentioned above, the client also had some goals that he wanted to achieve while overcoming these challenges:

1. Delays in interventions

2. Lack of real-time health insights

3. Challenges in Patient Health Progress Evaluation

4. Challenges in Patient Health Progress Evaluation

Solution

After receiving the client's inquiry, our team of subject matter experts and presales individuals conducted a series of meetings and workshops to understand their business and practice workflows. Following successful assessments and based on the challenges the client reported and the goals they aim to achieve, our team suggested starting a Remote Patient Monitoring (RPM) program at their facility. This program can help improve patient outcomes and manage their practice operations more efficiently.

Upon receiving the client's approval to implement the program with eCareMD software, our development team immediately created a separate facility account. This account was tailored to the client's needs, and some admin users were established to manage the software further. Our team also provided comprehensive training and ongoing support to ensure a smooth transition and successful implementation. We have configured some of the significant features below, which help clients improve their facility operations and ultimately deliver quality care to their patients.

Solution Highlights

Let’s review the solution highlights below to see how the client was able to achieve their healthcare, operational, and financial goals:

1. Smooth Onboarding Process

With the high inflow of patients and limited staff, managing patient onboarding was a significant challenge. The eCareMD software's easy onboarding process significantly reduced the manual time required for onboarding, resolving this issue. The software allows care providers to quickly create bulk patient profiles and send invites within seconds, giving providers more time to focus on delivering care.

2. Easy Device Assignment and Remote Monitoring



Remote monitoring devices are crucial for achieving desired patient health outcomes in RPM programs. However, the key is how easily these devices can be assigned and start functioning.

The eCareMD software addresses this with an easy device assignment feature, which involves a simple and quick process. Care providers can assign devices to patients with minimal details, saving time and ensuring efficient use of resources. Once assigned, patient health readings were transmitted in real-time to the provider’s eCareMD live dashboard. Providers can monitor trends and fluctuations, receiving notifications for abnormal readings to intervene promptly and prevent further complications.
This early detection and intervention reduce patient hospital readmissions and emergency visits.

3. CMS compliant billing process and reporting

Accurately logging time and matching eligible CPT codes based on the care provided was a significant challenge for caregivers. The eCareMD software has greatly simplified this with its automated time tracking and billing functionality. It ensures compliance with CMS codes, accurately linking correct CPT codes to time spent and care delivered to the patients. This reduces billing errors and increases the practice's claim success rates and reimbursement amounts.

Additionally, documenting the services provided is crucial for reimbursement and gives patients a clear understanding of the activities conducted for their well-being. The eCareMD software generates comprehensive reports that include vital readings, time logs, review notes, and consent forms, ensuring comprehensive documentation and better patient communication.

4. Flexible Patient engagment channels

Keeping patients engaged and adherent to their treatment plans was a significant challenge for the client. The engagement channels of the eCareMD software have overcome this. It allows care providers to configure reminders for medications, appointments, exercise, sleep, and more.

Secure voice calls, messaging, and chat functionalities enable real-time patient and provider communication. The software also allows care providers to send educational materials to patients, increasing their awareness of chronic conditions and recommended actions.

These features have significantly increased patient engagement, leading to improved health outcomes.

Value Delivered

Here are some critical value-delivered highlights following the implementation of the eCareMD software in the client’s practice.

1. Increased Provider and Practice Capacity

They enabled care providers to manage a higher volume of patients efficiently, accommodating a 30% increase in patient inflow.

2. Efficiency Improvement

The easy onboarding process of eCareMD reduced the manual time required for patient onboarding by up to 75%.

3. Increased Revenue

Enhanced claim success rates and reimbursement amounts, boosting practice revenue by 25%.

4. Increased patient engagment and satisfaction

Configurable reminders and real-time communication features increased patient engagement rates by 35%.

5. Improved Health Outcomes

Enhanced patient adherence to treatment plans, resulting in a 30% improvement in health outcomes.