Transforming Primary Care: Enhancing Efficiency, Revenue, and Patient Engagement with eCareMD

Client Background

The client is a renowned primary care practice based in Georgia, delivering high-quality services to patients since 2015. The practice consists of Qualified Healthcare professionals, clinical staff, physicians, etc. The practice manages approximately 2000 patients annually. The practice has gained widespread recognition for its commitment, dedication, and passion toward obtaining the expected patient health outcomes through the delivery of coordinated, enhanced, time-bound care.

Business Challenges

Though having the experience of managing a higher patient population and being in the industry for more than a decade, the practice has encountered various challenges that disrupted their workflows and productivity. Some of the key challenges that the practice has faced are:

1. Time-consuming patient registration and record-keeping

While managing a higher patient count with a limited healthcare staff, it is getting difficult for providers to register the new patient details and maintain their records. Manual patient registration and record-keeping consume a significant amount of time for healthcare providers, restricting them from delivering personalized and enhanced care.

2. Inefficient Task management

Though the practice has a small care team, managing a patient with multiple healthcare providers was essential. Lack of coordination between healthcare providers often delays care activities and becomes an important reason for unachieved patient health outcomes and satisfaction levels.

3. Lack of patient-provider communication

As the practice delivered offline services to patients, the duration between patient-provider visits was longer. Also, the lack of communication facilities affected the patient's involvement with the treatment plan and health outcomes.

Solution

The client was looking for a solution that solved these challenges and approached Medarch Inc. for the eCareMD software because of their advanced, cutting-edge technological features. After understanding the client's requirements, our team of business analysts took multiple virtual calls with the client and demonstrated the software.

Post demonstration, the client approved the implementation of eCareMD software in their practice and witnessed enhanced care delivery with effective management of tasks post-implementation.

Solution Highlights

The eCareMD software comprises advanced technological features like automated time tracking, quick patient onboarding and outreach, robust task management, secure communication channels, etc.

Some of the key features that addressed the client’s challenges are:

1. Quick patient onboarding



Smooth and quick patient onboarding in the platform played a crucial role and expedited patient care delivery. This challenge was resolved by eCareMD’s bulk patient onboarding feature, as it allowed healthcare providers to upload a file containing information of multiple patients in one go. That saves time and manual effort for the healthcare providers. Also, it integrated with the EHR system and could import patients seamlessly with their clinical information. This feature saved 50% of the time and manual efforts of the practice's administrative staff.

2. Robust task management

Managing the higher volume of patients with limited healthcare staff required excellent coordination between the care team members and patients. For this, the task management feature enabled healthcare professionals to assign tasks to their care team members for each patient, and they would mark it resolved or reassigned accordingly. This enhanced task management and completion of activities on time, which resulted in improved health outcomes and satisfaction among patients.

3. Secure communication channels

Keeping the patient motivated throughout treatment and engaging with the journey becomes mandatory. The software consists of two-way calling, messaging, and real-time chat functionality for providers and patients to communicate in real-time. These communication channels increased the patient-provider interaction and involvement in the treatment, resulting in improved patient health outcomes.

Value Delivered

Let’s explore some of the key value-delivered points of the software.

1. Increased practice revenue by 40%

The eCareMD software’s quick patient onboarding and robust task management features helped the practice manage more patients with less manual effort and time consumption. This increased patient-managed count resulted in increased revenue from Medicare for the practice.

2. Increased practice efficiency

Features like quick patient onboarding, bulk invites, and care plan assignments and reviews helped healthcare providers spend less time and manual effort on these activities, resulting in increased practice efficiency and quality of care delivered.

3. Increased patient engagement and treatment adherence

The patient-provider interaction has been significantly increased using the secure communication channels of software, as well as the treatment adherence of patients, as the healthcare professionals can configure the reminders for different activities.