Advancing Principal Care Management Through Automation & Engagement- eCareMD’s Success Story

Client Background

The client is a multi-specialty healthcare group based in Michigan, specializing in providing care to patients with chronic conditions. With a patient population mainly consisting of individuals managing single chronic conditions, the practice was looking to improve its Principal Care Management (PCM) services. The practice has been providing healthcare services for 20 years and has earned a significant reputation for its patient-centered, holistic care approach.

Business Challenges

While managing the patients, the client has faced several challenges that affected their patient management, efficiency, and revenue.

Some of the key challenges faced by the client are:

1. Manual Processes

The care management software the client used relied heavily on manual documentation and tracking, leading to inefficiencies and errors in patient records.

2. Limited Patient Engagement

As chronic disease management takes a prolonged duration, it becomes important to keep the patient engaged and adhere to the treatment plan, which could have been achieved by continuous communication between the patient and the provider. The client’s existing systems lack communication functionalities that affect patient engagement and health outcomes.

3. Compliance Risks

The practice struggled to meet the compliance requirements for PCM billing codes, leading to missed reimbursement opportunities and affecting the revenue for the practice.

4. Care Coordination Gaps

Managing a huge patient population with a small care team requires multiple activities to be performed by various providers over a single patient. The client’s existing software lacked efficient care coordination functionalities that affected the quality and timely care delivery.

Solution

To address these challenges, the healthcare group approached Medarch Inc. to implement the eCareMD software, a cutting-edge platform designed to streamline PCM services. The software comprises features that meet the unique needs of each practice, streamline their workflows, and automate tasks.

Solution Highlights

The eCareMD software comprises advanced, cutting-edge technological features that address the client’s challenges, such as limited patient engagement, manual processes, care coordination gaps, etc.

1. Automated administrative and care activities

The eCareMD platform enabled healthcare providers to create and manage comprehensive care plans with built-in templates and customization options. It also helped to import bulk patients by uploading a file or importing them from EHR. These functionalities reduced significant time and effort spent on manual processes.

2. Patient Engagement Tools



The eCareMD software’s features, like two-way calling and messaging, customizable reminders, and educational materials functionalities, helped healthcare providers to communicate with patients in real-time and empower them to actively participate in their care plans, improving adherence and satisfaction.

3. Compliance Monitoring

The eCareMD software ensured accurate tracking and documentation of time spent on PCM activities, aligning with CMS guidelines for billing and reimbursement.

4. Efficient Tasks Management

To manage tasks more effectively and on time, the eCareMD software enabled healthcare providers to assign tasks to their care team members. This seamless task assignment and completion ensured timely care for patients, which led to improved patient health outcomes and satisfaction.

Value Delivered

1. Increased Practice Efficiency

The manual tasks were reduced by 40%, allowing healthcare providers to focus more on patient care and manage more patients, ultimately increasing the practice's efficiency.

2. Enhanced Patient Engagement

Secure communication channels of eCareMD software have increased patient engagement and treatment adherence with care plans.

3. Improved Compliance

Accurate documentation and time tracking ensured a 25% increase in PCM reimbursements.

4. Positive Patient Outcomes

The practice reported a 15% reduction in hospital readmissions for PCM patients within the first year of implementation.