Unlocking Better Chronic Care: A Case Study on How eCareMD Software Revolutionized Patient Management with Seamless Care Coordination


Healthcare, Care Coordination


Python, Angular, TypeScript, REST, SOAP, Web Services

Client Background

The client is a renowned healthcare provider who serves a diverse patient population with chronic conditions such as asthma, diabetes, hypertension, and cardiovascular diseases. The client aims to deliver value-based and effective coordinated care to patients to obtain better health outcomes.

Business challenges

While managing patients, the client faced some challenges in coordinating better care and recognized the need for an effective care coordination platform to deliver care to patients.

    1. Complex care needs

The client identified a large number of patients with multiple chronic conditions. With the current system it was becoming difficult for the client to deliver specialized care for each patient according to their needs. Due to the lack of specialty-specific medical staff, the client was not able to deliver quality care to patients and obtain the expected health outcomes.

    2. Fragmented care delivery

Elderly patients often receive care from various specialists, primary care providers, long-term care facilities, and community-based organizations, but the lack of effective coordination or communication among these entities results in fragmented care delivery. The lack of coordination between various care providers, the quality of care and the patient's health outcomes was affected.

    3. Limited social support

Patients with multiple chronic conditions often lack adequate social support systems, leading to feelings of loneliness, anxiety, and depression. The client has encountered challenges in addressing the social determinants of health and connecting patients with diverse communities.


To overcome the challenges and deliver effective, coordinated care to patients, the client approached Medarch Inc. for eCareMD software. Our team of business analysts and subject matter experts had multiple interactions and demonstrations with the client to understand their problems and requirements better.

Upon receiving final approval from the client, our team implemented the eCareMD software in the client’s practice. Post-implementation, the client has experienced improved patient clinical outcomes and satisfaction rates.

Solution Highlights

Our eCareMD software comprises advanced technological features that facilitate the delivery of effective, value-based, coordinated care.

    1. Condition-specific care plan assignment

    The eCareMD software easily manages patients with multiple chronic conditions, enabling care providers to assign condition-specific care plans to address their specific needs. The software suggests accurate care plans that fit the patient’s chronic conditions.

    2. Multidisciplinary medical staff access

    To overcome the issue of fragmented care delivery, our eCareMD software enabled care coordinators, clinical social workers, pharmacists, certified medical assistants, and physicians to deliver care to patients using the software. This collaborative care to patients enhances patient outcomes and helps them take care from one source only.

    3. Real-time telecommunication capabilities

    Real-time telecommunication capabilities image

    To keep the patient motivated and engaged with the treatment plan, the eCareMD software helped care providers and patients communicate securely via video/voice calls and secure messaging regarding health concerns and suggestions. The software also allows care coordinators to communicate regarding the patient's progress, health concerns, and care essentials in real time. This increased communication between patients and care providers helped them deliver improved and well-coordinated care, which resulted in improved patient health outcomes.

Value Delivered

    1. Improved patient health outcomes

    With eCareMD software, collaborative and coordinated care delivery quality has increased, resulting in improved patient health outcomes.

    2. Addressing the specific needs of the patient

    The condition-based multiple care assignment helped care providers address the specific health issues and needs of patients.

    3. Increased patient confidence, treatment adherence, and engagement

    With real-time communication capabilities, the care providers were able to communicate with patients easily, which resulted in increased patient confidence, treatment adherence, and engagement.