Boosting Revenue and Efficiency: How eCareMD Transformed a Michigan Healthcare Practice

Client Background

The client is a newly established healthcare practice delivering chronic care services to patients in Michigan, United States of America. In a period of 2 years, the client has delivered services to more than 500 patients using a reputed EHR and a well-qualified healthcare staff. The client has made significant investments in healthcare practice infrastructure, technology services, and staffing.

Business Challenges

Being a novice in healthcare services and managing patients for more than 2 years the client has identified a significant difference between the expenditures and revenue earned. However, the client has identified that there are some critical factors affecting the revenue that need to be addressed on priority. Some of the business challenges that affected practice revenue are:

1. Limitations for Inpatient Services

The client has enrolled patients under the CCM (Chronic Care Management) program and is managing patients through a reputed EHR software. Due to the lack of availability of remote patient monitoring services in the EHR, the client has been restricted to delivering inpatient services only. These missing revenue opportunities have affected the ROI of the practice.

2. Inefficient billing and tracking mechanism

Accurate billing and reporting play a crucial role in earning the maximum revenue from Medicare. Client’s EHR software lacks the automated time tracking and CPT codes assignment functionality that forces healthcare professionals to track time manually, log CPT codes, and generate the billing report. These manual activities have affected the healthcare provider’s efficiency, leading to errors and delays in submitting claims. It results in claim denials and lesser reimbursement amounts from Medicare.

3. Time-consuming administrative activities

Activities like patient registration and outreach. and enrollment consumes a significant amount of time and effort of administrative staff. This manual consumption of time and effort led to delays in services to patients and has proven to be the major reason for unenrollment and disengagement of patients from programs. This unenrollment affects the revenue for practice.

Solution

The client has found that there is a decrease in month-on-month revenue and identified that there is a huge need to increase the ROI to sustain in the market and be profitable. Hence decided to implement a Remote patient monitoring program to cater to more patients to increase revenue. With this objective, the client has approached Medarch Inc. for eCareMD software, which helps in the effective implementation of CCM and RPM programs.

Our business analysts understood the client's requirements over virtual meetings and implemented the eCareMD software in the practice post receiving approval. The client experienced increased ROI with enhanced efficiency of healthcare professionals post-implementation of eCareMD software.

Solution Highlights

The eCareMD software consists of advanced cutting-edge technological features that eliminates most of the manual work and streamline the practice workflow.

Some of the key features of eCareMD software that resolved the client’s challenges and brought a drastic revolution in healthcare activities are:

1. Remote monitoring of patients

The dependency of in-person consultation of patients has been eliminated with the eCareMD’s remote patient monitoring capability. It enables healthcare professionals to keep track of patient health vitals and monitor the trends. With this capability the enrollment of patients in RPM has been drastically increased which results in increased practice revenue.

2. Automated time tracking and CPT code assignment

Errors in billing and claim denials have been the significant challenge the client has faced. The eCareMD’s automated time tracking and CPT code assignment feature has brought accuracy and increased the client success rate. It starts the time tracking as the healthcare provider starts a new activity and logs the CPT code based on time spent and care delivered by healthcare professionals.

3. Bulk patient onboarding and outreach



Patient onboarding and outreach are time-consuming activities each practice faces regularly. The eCareMD software has resolved this challenge by minimizing the manual work and time spent. It enables healthcare providers to onboard thousands of patients in the software by uploading the CSV file as well as importing from EHR if integrated. Also for outreach, it allows to multi-select and send the consent forms. This functionality has reduced the time spent on these activities and expedited the process resulting in increased practice efficiency, quicker enrollments, and increased revenue for practice.

Value Delivered

1. 60 % increase in practice revenue

With the implementation of eCareMD software healthcare professionals were able to manage patients in person as well as virtually. This increased patient count and efficiency of healthcare professionals has resulted in increased practice revenue by 60%.

2. 40% Faster Healthcare Operations

Features of eCareMD software, such as bulk patient onboarding and outreach, automated eligibility tracking, remote patient monitoring, efficient task management, automated time tracking, and CPT code assignment, have empowered healthcare professionals to deliver continuous and faster care.

3. Increased patient engagment and satisfaction

With remote monitoring of patients and secure communication channels, healthcare professionals were able to communicate with patients in real time. This increased patient engagment with healthcare staff and treatment increased patient satisfaction levels.