A Case Study on How eCareMD’s Remote Patient Monitoring Increased Patient Satisfaction

Client Background

The client operates a network of primary care hospitals, aiming to deliver the highest quality care and achieve expected patient health outcomes to maximize revenue and patient satisfaction. The client is deeply passionate and enthusiastic about providing care to patients.

Business challenges

The network of hospitals represents traditional healthcare settings where care providers schedule patient appointments and conduct consultations in person at the clinic. However, managing patients through these traditional channels has presented several challenges:

1. Limited medical staff availability

The limited size of the clinic and a smaller number of medical staff have led to prolonged wait times for patients seeking consultations. Additionally, the inability of care providers to attend to all patients has negatively impacted patient satisfaction and the quality of care delivered.

2. Patient Appointment Adherence Issues

Despite efforts to schedule follow-up appointments, patients frequently fail to adhere to their scheduled visits. This lack of patient communication or engagement hampers continuity of care and compromises patient health outcomes.

3. Limited Patient Participation

Patient engagement regarding clinical activities and treatment plans significantly improved with the introduction of secure communication channels through the eCareMD software. This increased patient participation in healthcare, leading to better treatment adherence and patient satisfaction.

4. High Hospital Readmission Rates

The combination of staffing limitations and communication challenges has affected the delivery of preventive care, contributing to an increase in patient hospital readmissions. Without proper follow-up and ongoing monitoring, patients are at a higher risk of recurring health issues.

Solution

To overcome the business challenges and increase patient satisfaction, the client approached Medarch Inc. for eCareMD remote patient monitoring software. Our team of business analysts and subject matter experts took multiple interactions and demonstrations with the client.

Upon receiving the client's final approval, our team implemented the eCareMD software in the client’s practice. After implementing the eCareMD software, the client experienced significant growth in patient satisfaction rates.

Solution Highlights

Our eCareMD software consists of cutting-edge technologies that facilitate remote patient monitoring. Some of the critical features that addressed the client’s challenges are:

1. Telehealth Consultations

Managing more patients with less medical staff was a significant challenge for the client. Our eCareMD software enabled care providers to consult patients virtually at remote locations. This functionality helped care providers to manage more patients as absences and delays in attending appointments by the patient have been reduced. This resulted in a higher patient-managed count with increased revenue reimbursement.

2. Customizable reminders for the scheduled appointment



To increase the number of successful appointments, the eCareMD software allows care providers to schedule reminders before some time. The reminder can be sent through email and text SMS, and the care provider can select its frequency. These prompt notifications helped patients to attend the scheduled appointments on time and get consulted. This functionality resulted in enhanced care delivery and patient health outcomes.

3. Secure communication channels

Using the eCareMD software, care providers can make voice calls or video calls to patients and send text messages if required to discuss clinical activities, issues, or suggestions patients have. This increased patient-provider communication helped increase patient participation in the treatment plan and confidence, fostering a sense of connection and trust between patients and their care providers.

4. Proactive health monitoring

Remote monitoring devices continuously track the patient's health vitals and transmit the readings to the care provider’s eCareMD dashboard. Based on the vital readings, the eCareMD software generates alerts if vital signs go beyond the threshold levels. These alerts enable care providers to make necessary interventions to avoid patient health complications.

This early detection of potential health complications reduced hospital readmissions and emergency visits. This resulted in increased patient satisfaction rates.

Value Delivered

1. Increased access to patients

Using the teleconsultation feature, the care providers could consult/manage more patients than physical visits.

2. Increased adherence of patients to scheduled appointments

The reminder functionality of eCareMD software increased the number of successful patient appointments as patients were well aware of the time before the scheduled appointment.

3. Improved patient satisfaction rates and treatment adherence

Features like secure messaging and calling through the eCareMD platform increased patient-provider communication, patient satisfaction and treatment adherence.

4. Reduction in patient hospital readmission rates

Features like alerts and notifications enable care providers to detect potential health outcomes early and make necessary interventions as required. This intervention avoided patient health complications and reduced patient hospital readmission rates.