Client Background
A Florida-based client delivers healthcare services to patients with chronic conditions. The client has an experienced medical and administrative staff that manages patients. The client aims to provide high-quality care to obtain expected health outcomes and earn maximum revenue.
In the last two years, the client has managed more than 800 patients and is focusing on increasing the number to earn maximum reimbursement.
Business challenges
The client faced a significant challenge in managing patients with chronic conditions using an EHR platform. Recognizing that chronic care requires ongoing treatment over an extended period, the client encountered difficulties due to the EHR software's limitations. Some of the challenges faced by the client are
1. Patient’s lack of medication adherence
Chronic care treatment takes a prolonged duration, which causes patients to not follow the medication schedules prescribed by the care providers. This hampered the patient’s expected health outcomes and made it difficult for the client to keep the patient adhering to the prescribed medication schedule.
2. Delayed interventions
The client’s existing EHR software does not provide timely notifications and alerts for abnormal changes in patient health. This results in delayed interventions by care providers, which can cause complications in patient health and lead to hospital readmissions and emergency visits.
3. Vital tracking compliance
Due to the lack of reminder functionality, the client faced challenges in encouraging patients to take vital readings according to the prescribed schedule. This happened because patients were negligent about the most important aspect of their care.
4. Lack of scheduled clinical reviews
Without streamlined processes and automated reminders, care providers faced difficulties consistently conducting these reviews, leading to gaps in care and missed opportunities for optimization.
Solution
To understand the business challenge and fulfill client requirements, our team of business analysts and subject matter experts took multiple calls and demonstrations with clients.Our team has implemented the eCareMD remote patient monitoring software in the client’s practice after understanding the requirements and getting the client's approval. After implementing eCareMD software within the practice, the client recognized increased patient engagement and treatment adherence. This resulted in logging the maximum time spent on treatment activities over the patient profile, ultimately leading to maximum revenue for the client.
Solution Highlights
The eCareMD software consists of several features that improve patient engagement and treatment adherence. Some of the key features are:
1. Medication reminders
As chronic care treatment is an ongoing and lengthy process, patients frequently miss taking prescribed medications at the designated dosage times. The eCareMD software allows care providers to set up reminders sent to patients on a daily, weekly, or monthly basis. These reminders can be delivered to patients at specified intervals via SMS, email, and push notifications, helping them adhere to medication schedules and preventing missed doses.
2. System-generated alerts and notifications
To ensure preventive care and minimize health complications, the system must identify necessary changes in patient health and notify care providers for timely intervention. The eCareMD software enables remote patient monitoring, triggering alerts if patient vitals surpass predefined threshold levels. These alerts promptly inform care providers, enabling necessary interventions and actions on the patient's profile.
Additionally, for scheduled appointments, prescription refills, completing assessments, and following assigned care plans, the system sends notifications to patients, reminding them to participate and complete these activities.
3. Vital tracking reminders
In remote patient monitoring tracking vitals on a regular basis is very crucial. Collected health vitals of patients are transmitted to the care provider’s software and based on the readings care provider can take necessary action over the patient profile. The eCareMD software enables care providers to configure system-generated alerts that can be notified to patients if misses tracking vital readings. This functionality ensures the patient’s regular tracking and transmission of health vitals.
4. Periodic Clinical reviews
To ensure improved health outcomes and maintain patient adherence to the treatment plan, it is crucial to regularly review the care plan and monitor the patient's health progress. With the eCareMD software, care providers and physicians can review the patient's care plan and health progress on a monthly basis. This process involves assessing the activities completed by the patient and providing suggestions for improvement. Care providers conduct phone calls with the patient to gather updates and make detailed notes in the software for each section. This proactive approach ensures patient compliance with the assigned care plan.
Value Delivered
1. Improved health outcomes for the patient
Features like medication and vital tracking reminders notify patients to complete those activities. Regularly completing these activities improves patients' health outcomes.
2. Reduction in costs associated with hospital readmissions and emergency visits
Using system-generated alerts and notifications, care providers can intervene at the right time to prevent patient health complications. This preventive action reduces hospital readmissions and emergency visits, ultimately reducing associated costs.
3. Increased patient confidence and satisfaction
The implementation of eCareMD software and features that ensure preventive care and completing notified activities on time helps increase patient confidence and satisfaction.
4. Increased revenue
The software increases patient treatment adherence and monitors patient activities which helps patients participate in a program for a longer duration. This results in logging the maximum time spent on activities done over patient profile and ultimately leads to increased revenue for the practice.