Client Overview
The client, a leading healthcare provider specializing in orthopedic surgeries, is deeply committed to delivering the highest quality of care to patients undergoing surgical procedures. Their focus on joint replacement procedures and their dedicated team of orthopedic surgeons, nurses, and rehabilitation specialists ensure a comprehensive approach to patient care.
Business challenges
While managing patients, the client has encountered various challenges in post-operative care. Some of the challenges include:
1. Limited in-person monitoring
Patients who have undergone surgical procedures often find it challenging to attend frequent follow-up appointments due to mobility issues, transportation difficulties, residing in remote areas, etc., resulting in complications in patient health as care providers cannot monitor the patient's health progress.
2. Delayed detection of complications
The client’s traditional post-operative care clinic heavily relied on periodic in-person follow-up visits, which led to delays in detecting patient health complications such as infections, wound healing problems, or adverse reactions to medications.
3. Patient anxieties and lack of support
The gap between discharge and follow-up visits often makes patients anxious, hampering their adherence to post-operative care instructions.
Solution
To overcome the issues and deliver optimum care, the client contacted Medarch Inc. for eCareMD software.
Keeping an understanding of the client’s requirements and business challenges, our team of business analysts and subject matter experts carried out multiple interactions and demonstrations with the client.
After receiving approval from the client, our team successfully implemented the eCareMD software in the client’s practice. This implementation led to improved patient health outcomes, increased patient adherence to prescribed treatment plans, and increased patient satisfaction, demonstrating the software's potential to enhance post-operative care.
Solution Highlights
Our eCareMD software consists of cutting-edge technology solutions that help us in solving the client’s challenges. Here are some of the solution highlights that addressed the client’s challenges:
1. Teleconsultation capability
Reaching out to the clinic for consultation and follow-up visits was a significant concern for both patients and providers. This challenge has been significantly resolved with the help of a teleconsultation feature that enables care providers to consult patients at their homes and guide them about their health progress and requirements over video conference. This feature helped care providers consult maximum patients and provide quality care.
2. Periodic clinical reviews and assessments
Evaluating patient health status is crucial to ensure obtaining expected patient health outcomes. Using the eCareMD software, the care providers could review the progress of the patient’s care plan at specified intervals. Also, they were able to send the assessments to the patients. With the help of periodic reviews, vital health data, such as patient activities, pain levels, symptoms, and vital readings—that was collected—helped care providers customize the care plan as per the requirement.
3. Secure communication facilities
Post-surgical procedures cause patients mobility issues. Hence, the eCareMD software enabled care providers to make voice/video calls to patients through the platform, send text messages, distribute educational material, and create rehabilitation exercise videos to facilitate smoother patient interaction and engagement.
Value Delivered
1. Reduced Hospital Readmission Rates
Early detection of potential health issues and making necessary interventions reduced the hospital readmission rates for patients.
2. Improved Patient Outcomes
Early detection of complications, proactive management of surgical site infections, and optimized pain management contributed to faster recovery and better patient surgical outcomes.
3. Enhanced Patient Satisfaction
Patients appreciated the convenience of remote monitoring, reduced clinic visits, and increased accessibility to healthcare services, leading to higher satisfaction rates and improved patient experience.
4. Streamlined Communication
Seamless communication between patients and healthcare providers facilitated timely symptom reporting, medication adherence, and rehabilitation progress monitoring, resulting in more efficient and effective post-operative care.