Client Background
Based in Texas, the client operates a traditional healthcare practice that facilitates chronic care services to patients. The client aims to deliver value-based, effective chronic care services with sound medical knowledge, qualified healthcare staff, and willingness to improve health outcomes by providing patient-centric treatment. The client has served more than 5000 patients suffering from chronic conditions.
Business challenges
Within the healthcare practice, the client managed a diverse range of patients suffering from chronic conditions. However, the client has identified that managing a diverse patient population and delivering quality care without technological advancements leads to gaps in care.
Some of the challenges or gaps the client has identified during the treatment are:
1. Insufficient Health Literacy
Low health literacy levels among patients can create barriers to understanding their conditions, treatment options, and self-management strategies, resulting in gaps in adherence to care plans and missed opportunities for preventive care.
2. Patient Outreach
While operating multiple clinics, the client has identified challenges in outreach to patients for enrollment in the chronic care management program. Lack of communication facilities like secure text messaging, voice calls, video conferencing, and customizable consent form sharing hampered the client's reaching out to patients who are eligible for enrollment in the CCM program.
3. Inadequate communication between healthcare providers
Chronic care management comprises various activities to be performed by care team members. It becomes difficult for the care providers to keep engaged for smoother coordination of care. This lack of coordination among healthcare providers affects the delivery of care and thereby hampers the expected outcomes.
Solution
The client has approached Medarch Inc. for eCareMD software to address the gaps in chronic care management and ensure patients receive comprehensive care. Our team of business analysts and subject matter experts took multiple calls and demonstrations with the client to understand the requirements and business challenges.
After receiving the client's approval, our team implemented the eCareMD chronic care management software in the client’s practice. Post-implementation, the client has experienced improved quality of care delivery and patient health outcomes.
Solution Highlights
The eCareMD software consists of cutting-edge technologies that facilitate quick and accurate care delivery to patients.
Some of the key features that addressed the client's challenges are:
1. Patient empowerment
To increase patient awareness about chronic conditions and the benefits of following treatment and medication adherence, our eCareMD software enabled care providers to upload specialty and condition-specific educational materials to the library and send them to the patient.
This educational material helped improve patients' treatment adherence and engagement with the care program.
2. Secure communication channels
To encourage patients and empower them about the benefits of participating in the program, our eCareMD software helps care providers make outcalls to patients, send them bulk emails and SMS, and obtain consent. This functionality has resulted in reaching out to more patients and obtaining consent from them, which has resulted in increased patient enrollment.
3. Built-in chat functionality
Care coordination is a vital aspect of care delivery, so the eCareMD software facilitates secure real-time chat functionality among the healthcare providers associated with the practice. It helps various providers communicate regarding patient progress, lab results, issues, and suggestions. This results in prompt decision-making and improves the quality of care for patients.
Value Delivered
1. Improved patient treatment adherence
The eCareMD sends educational material functionality to help patients understand their chronic conditions and follow treatment guidelines and lifestyle recommendations. This helped improve patients' treatment adherence, thereby improving patient health outcomes.
2. Increased patient enrollment and practice revenue
Secure communication facilities before patient enrollment helped care providers reach the maximum number of patients and obtain their consent. This functionality significantly increased the enrolled patient count and practice revenue.
3. Improved care coordination among practice staff
The built-in chat functionality helped care providers to communicate regarding the patient's treatment, health progress, and clinical reviews and suggestions. It helped to improve care coordination among providers.