Client Background
Client based in Alaska providing chronic care services to a diverse patient population. The client was operating a network of hospitals. The client is renowned for its exceptional quality of healthcare delivery and passion for managing chronic patient conditions.
The client is committed to delivering the highest quality of care with optimum resource utilization.
Business challenges
The client was managing multiple patients through their traditional healthcare setting. Meanwhile, the client has faced some challenges, like
1. Difficulties in managing multiple patients with fewer staff
Many patients were striving to obtain chronic care services, but due to the limitations of medical staff, the client could not attend to all patients.
2. Difficulties in monitoring patient health remotely
Apart from periodic follow-up visits, the client was not able to monitor the patient's health remotely, which led to health complications.
3. Manual administrative activities
The administrative staff must perform various manual activities, such as patient registration, scheduling appointments, and creating care plans. These manual activities consume a lot of time and hinder patient satisfaction.
4. Patient readmission and emergency visits
Due to the limited staff availability, care providers could not provide personalized patient care, which resulted in increased health complications, hospital readmissions, and emergency visits.
Solution
The client has approached Medarch Inc. for eCareMD software with remote patient monitoring capabilities and cutting-edge technologies to overcome the issues. Our business analysts and subject matter experts took multiple calls and demonstrations with clients to understand the exact requirements and business challenges.
After receiving the client's approval, our team implemented the eCareMD software into the client’s practice. Since the software implementation, the client has experienced increased practice efficiency, increased reimbursement, and patient satisfaction.
Solution Highlights
1. Telecommunication capabilities
The eCareMD software includes telecommunication features, including voice/video calls, text SMS, push notifications, etc.Using these functionalities, care providers could consult and assign treatment plans to patients virtually. It also helped care providers communicate for clinical activities like daily, weekly, and monthly clinical reviews, prescription refills, vital reviews, etc.
It helped care providers consult patients at their homes, managing more patients in less time.
2. Efficient remote monitoring of patients
The eCareMD software integrates with remote monitoring tools like pulse oximeters, blood pressure monitors, smart glucometers, etc. The collected vital patient health readings get transmitted to the care provider’s eCareMD software.
The care provider can use the software to monitor patient health readings, trends, and fluctuations in real-time. This functionality enabled care providers to monitor patients remotely.
3. Bulk patient creation and enrollment
The eCareMD software integrates with the EHR software. Using the EHR software, the client pulled CSV files and was able to upload them to the eCareMD software. That resulted in the creation of thousands of patients within software within a second.
Also, care providers could send consent forms to multiple patients at once. This reduced the manual activities for patient registration and obtaining consent from patients, reducing significant time.
4. Alerts and notifications
The integrated remote monitoring devices collect patient health vitals continuously. If the patient's health vital reading goes beyond the threshold levels, then an alert is generated and notified to the care provider.
Based on the generated alert, the care provider makes necessary interventions to resolve patients' health complications and reduce hospital readmissions and emergency visits.
Value Delivered
1. Increased patient-managed count and engagement
The eCareMD software's telecommunication capabilities allowed care providers to manage more patients efficiently. This resulted in increased patient engagement, as care providers could communicate with patients continuously.
2. Improved patient health outcomes
The care providers were able to track and monitor patient health remotely. It resulted in more personalized care delivery by the provider, which helped improve patient health outcomes.
3. Reduction of manual activities and time consumption
The eCareMD software offers bulk creation and patient invitation functionalities, reducing manual activities and time consumption for creating and sending invitations to patients.
4. Reduced patient hospital readmissions and emergency visits
The alerts and notifications feature helped care providers intervene when abnormal changes in patient health occurred. These interventions resolved health complications for patients, ultimately reducing hospital readmission and emergency visit rates.