Client Background
Based in Texas, our client is a healthcare provider dedicated to serving patients with chronic conditions. Despite having limited medical staff, the clinic is renowned for its commitment to providing high-quality care with a personalized touch. With a focus on medical expertise and compassion, the clinic strives to improve the lives of individuals managing chronic health conditions.
Business challenges
The client was managing the patient’s chronic conditions using the EHR software. While managing more patients with limited staff, the client identified that expected patient health outcomes were not obtained as the practice staff was not able to deliver effective preventive care to the patients.
Here are some of the business challenges that the client has faced while delivering chronic care management services to the patients.
1. Difficulties in early detection of potential health issues
While using the EHR software, the client was not able to track patient health vitals in real-time, which resulted in unawareness of the changes in patient health. Ultimately, it leads to potential health concerns and hospital readmissions and complexities.
2. Inefficient care coordination among care team members
The client’s practice has limited practice staff while managing more patients, it was getting difficult for the client to assign tasks to care team members and perform clinical activities over patient profiles like vital reviews, resolve alerts, schedule calls, send educational materials, etc.
3. Difficulties in patient engagement
It is important to keep patients engaged to obtain better health outcomes; the client’s EHR software lacked the functionality to make instant calls, schedule recurring calls, and send educational materials to patients, resulting in lesser patient engagement.
4. Challenges in evaluating patient health
The client struggled to evaluate patient health at regular intervals, which hampered the patient's health progress as care providers did not take the necessary actions.
Solution
To overcome the issues and obtain better patient health outcomes, the client has requested medarch Inc. for eCareMD software that has remote patient monitoring capabilities.
To understand the client's requirements and business challenges, our team of business analysts and subject matter experts took multiple interaction calls and demonstrations with the client. After getting final approval from the client, we implemented the eCareMD software in the client’s practice.
After the implementation of the eCareMD software, the client experienced improved patient health outcomes and high patient satisfaction rates.
Solution Highlights
Medarch Inc’s eCareMD software enables remote patient monitoring capabilities, which consist of cutting-edge technology. The eCareMD software consists of various features that resolved the client’s challenges. Some of the features that address the client’s issues are
1. Real-time tracking of vitals&alerts and notifications
The eCareMD software was integrated with remote monitoring devices, enabling care providers to access the real-time health vitals of patients, trends, and fluctuations. If the patient's health vital goes beyond threshold levels, then the system-generated alert will be notified to the care provider. Based on the received alert, the care provider makes interventions and does the required clinical activity. It resulted in the prevention of health complications for patients, ultimately improving the patient's health outcomes.
2. Tasks assignment
To complete the clinical and administrative activities over the patient profile, the care manager was able to assign tasks to the care team members. These tasks assigned to care team members ensure accountability to completion, and hence, the effectiveness of coordinated care will be improved. This on-time completion of activities over patient profile helped obtain expected health outcomes and minimized delays in completion.
3. Call schedular and send educational material
The eCareMD’s instant and schedule recurring call functionality enabled care providers to communicate with patients for the completion of clinical activities like vital review, resolve alerts etc. Also, it enabled care providers to send educational materials to patients. These functionalities have improved the patient's engagement with the treatment program and confidence in recovery.
4. Regular & Periodic health assessment
To obtain expected health outcomes, it is important to evaluate patient health continuously to monitor the patient's health progress. Using the eCareMD software, the care provider was able to assign assessments to the patients. With the submitted responses of patients, they are able to identify the health progress of the patient and customize the treatment plan as per the requirement.
Value Delivered
1. Early detection of potential health issues of patients
The eCareMD’s real-time patient health vital tracking dashboard and alerts and notifications feature helped care providers identify potential health issues early. It helped care providers resolve patients' health complications.
2. Improved care coordination among team members
The task functionality of eCareMD software helped care providers assign tasks to care team members efficiently, which improved care coordination among team members, thereby improving the quality of care for patients.
3. Increased patient engagement
The call schedular functionality of eCareMD software helped care providers communicate with patients at regular intervals. It helped in increasing patient engagement.
4. Improved patient health outcomes
The eCareMD software’s health assessment feature enabled care providers to identify the patient's health condition and progress. It helped care providers to customize treatment plans as per the requirement, which resulted in improved patient health outcomes.