Client Background
The US-based client delivers chronic care services in the urgent care specialty. The client has vast experience in managing the chronic conditions of patients with skilled medical staff. The client aims to obtain better patient health outcomes by delivering high-quality, effective, coordinated care. The client was managing 1600 patients using Athena EHR and focusing on earning maximum reimbursement.
Business challenges
The client's business challenge involved managing a high patient population with chronic conditions, resulting in more time spent on care and lesser reimbursement. Some of the business challenges the client faced are
1. Lack of timely awareness of patient’s changing health conditions
While managing the patient’s chronic conditions, the client was not able to keep track of the patient's health, which resulted in the patient's unawareness of the patient’s health. It leads to health complications for patients and thus increases the hospital readmission rate and emergency visits.
2. Difficulties in assigning routine tasks to care team members
The client’s existing software lacked the functionality of assigning tasks to care team members efficiently. Because of this, delays are happening in performing clinical activities over patient profiles. It resulted in a reduction in the expected health outcomes.
3. Inadequate tracking of patient progress and adherence to care plans
The patient’s health progress must be tracked to obtain expected health outcomes. The client’s existing EHR software lacked the functionality to evaluate patient health progress and adherence to care plans. It hampered the patient’s expected health outcomes.
4. Patient empowerment and education challenges
Keeping the patients aware of their chronic conditions, their impacts on health, and lifestyle recommendations is a significant challenge for the client as the client’s software lacked the functionality of educating patients.
Solution
To address this challenge, the client sought a chronic care management software solution incorporating remote patient monitoring capabilities.
The client has approached Medarch Inc. for eCareMD remote patient monitoring software that supports remote patient monitoring using cutting-edge technologies that leverage continuous patient monitoring. To understand the business challenge and fulfill requirements, our team of business analysts took multiple demonstrations and calls with the client. After several discussions, Medarch’s team has implemented eCareMD software in the client’s practice.
After implementing eCareMD software, the client has experienced a reduction in hospital readmissions and improved patient health outcomes.
Solution
To address this challenge, the client sought a chronic care management software solution incorporating remote patient monitoring capabilities.
The client has approached Medarch Inc. for eCareMD software that supports remote patient monitoring using cutting-edge technologies that leverage continuous patient monitoring. To understand the business challenge and fulfill requirements, our team of business analysts took multiple demonstrations and calls with the client. After several discussions, Medarch’s team has implemented eCareMD software in the client’s practice.
After implementing eCareMD software, the client has experienced a reduction in hospital readmissions and improved patient health outcomes.
Solution Highlights
The eCareMD consists of several features that streamline the workflow of practice, improve patient health outcomes, and enhance healthcare delivery.
1. System Generated Alerts and Notifications
In remote patient monitoring, continuous monitoring of patient health vitals can be achieved through smart devices. The eCareMD software allows care providers to set alert thresholds for different severity levels, such as low, medium, and high. Additionally, care providers can choose notification settings, including text, email, and push notifications.
When a patient's health vitals exceed the defined threshold levels, alerts are generated and promptly communicated to care providers. In response to notifications, providers intervene, taking necessary actions on the patient's profile. This proactive approach helps prevent health complications and complexities, enhancing patient care.
2. Task Management
Routine activities performed on a patient's profile contribute to maintaining health stability and preventing health complications. In the eCareMD software, care providers can assign tasks, such as daily, weekly, and monthly chart reviews, physician assessments, and prescription refills, to other care team members. These assigned tasks can be efficiently carried out by the care team, fostering improved health outcomes and allowing for adjustments in the care plan as needed.
3. Assessment
With the eCareMD software, care providers can assign assessments to patients at regular intervals. These assessments consist of questions and answers pertaining to the patient's chronic condition and the assigned care plan. By reviewing the submitted assessments, care providers can assess the patient's health progress, make necessary modifications to the care plan, and undertake the required activities on the patient's profile.
4. Empowering Patients with Educational Material
The eCareMD software allows care providers to share educational materials with patients. These materials help patients understand chronic conditions, the importance and benefits of following the treatment plan assigned, and the required changes in lifestyle routine.
Value Delivered
1. Improved Patient Engagement
Continuous monitoring and collection of health vitals enables patients to view and understand health changes in their bodies. This keeps patients engaged with a treatment plan as they can see the positive changes in their health vitals for following the treatment guidelines.
2. Increased Care Coordination
The software enables care providers to assign tasks within the team to perform activities over patient profiles. This collaborative approach increased care coordination among team members and patients.
3. Improved patient health outcomes
Regular assessment of patient health enabled care providers to customize care plans for patients as per the requirement. It resulted in improved patient health outcomes.
4. Improved Treatment Adherence
Educational materials, reminders for medications, and care plan reports help patients adhere to treatment plans that result in improved health outcomes.