Client Background
A US-based healthcare provider located in Florida specializing in primary care, providing chronic disease management services to patients suffering from various chronic illnesses. The primary goal of the client is to provide value-based, effective chronic care to the patients with the use of cutting-edge technologies and effective care coordination.
The client has enrolled around 6000 patients in the CCM program and provides services with the help of experienced medical staff.
Business challenges
The client was using a digital healthcare platform to manage the CCM services provided to the patients. While using the software, due to some drawbacks in the documentation and lack of engagement features, the client recognized the need to adopt a proper care management platform that helps them provide preventive patient care with multiple ways of patient engagement to reduce patient readmissions and hospitalizations.
Some of the business challenges the client faced are mentioned below:
1. Proactive Health Progress Monitoring
The client’s existing system lacked the functionality to create alerts if the patient's vitals go beyond threshold levels and notify the provider. Due to this, delays in attending the alerts were noticed, thus creating health complexities for the patient.
2. Poor Task Management and Coordination
The client struggled with assigning tasks to care team members and keeping track of them. The inefficiency of software in task management reduced the efficiency of practice.
3. Lack of Patient Education and Engagement
The existing software restricted providers from sending education resources to patients, which hampers patient engagement and empowerment.
4. Lack of Insight into Assess Chronic Condition Severity
Understanding the severity of chronic conditions and medication adherence was challenging for the client, hampering the development of personalized and effective healthcare strategies to improve patient outcomes.
The client has approached Medarch INC for a CCM platform that can fulfill all requirements to provide quality CCM services to patients.
Solution
Our team of business analysts and subject matter experts took multiple calls and demonstrations, identified the requirements of a client, and started working to fulfill the requirements and bridge gaps wherever required.
After the client's go-ahead, our team implemented the eCareMD chronic care management software platform of Medarch INC., which consists of advanced technology and a preventive care approach to manage patients' chronic conditions. That results in reduced hospitalization rates and emergency visits for the patients.
Solution Highlights
The eCare MD platform offers several features that facilitate a more preventive care and patient-centered approach to patients. Below are some solution highlights demonstrating how eCareMD addresses client challenges and problems:
1. Alerts and Notifications Feature
The eCareMD software works in a proactive manner for patient well-being through alert and notification features. In instances when patient vitals exceed predefined thresholds, the system triggers alerts and assigns them to care team members, who receive timely notifications through email, text, SMS, or push notifications. Providers can promptly resolve alerts by taking necessary actions with the flexibility to reassign alerts among team members to enhance efficiency.
This proactive approach not only identifies and resolves changes in patient health promptly but also serves as a preventive measure, reducing the likelihood of future health complications.
2. Tasks Management
The eCareMD software proactively prevents health complications by empowering care providers with activities like weekly clinical reviews, chart assessments, prescription refills, and monthly evaluations. Providers efficiently delegate tasks to care team members via email, calls, messages, or visits, with the ability to schedule recurring tasks systematically for comprehensive patient care.
3. Educational Empowerment
Chronic care requires continuous patient engagement to obtain expected health outcomes. Care providers share educational material with the patients, which helps patients understand chronic conditions, lifestyle recommendations, exercise recommendations, follow-up dates, etc. These guidelines help patients to prevent health complications.
4. Condition Assessments
The eCareMD software facilitates continuous monitoring and assessment of their health status. Care providers can seamlessly conduct regular health assessments tailored to each patient's specific chronic conditions. By assigning and sharing assessments via email, providers receive valuable insights from the submitted responses, enabling them to make necessary modifications to the care plan.
This patient-centric approach ensured personalized and adaptive healthcare management, promoting overall well-being and enhanced quality of care.
5. Condition Questionnaire
The eCareMD software allowed care providers to assign condition questionnaires to patients. These monthly assessments serve as valuable tools for evaluating the patient's health status. By analyzing patient responses, care providers gain a comprehensive understanding of medication adherence to the care plan, facilitating personalized and effective healthcare strategies. This proactive approach enhances the overall patient-provider collaboration and improves health outcomes.
Value Delivered
1. Early Detection and Prevention of Chronic Disease
With the eCareMD software, care providers could identify early changes in patient health through the alert and notification features. This capability facilitated timely interventions, allowing care providers to address health issues promptly and prevent the escalation of complexity in patient conditions through the delivery of necessary care.
2. Improved Care Coordination and Efficiency of Practice Staff
The eCareMD software enabled care providers to assign tasks to other team members, fostering enhanced care coordination that allowed for closer patient monitoring and improved the efficiency of practice staff.
3. Managing Health through Proper Education
The eCareMD software's educational material feature helps patients comprehend chronic illnesses, make lifestyle adjustments, and understand the importance and benefits of adhering to the treatment plan.
4. Regular Monitoring of Patient Health
Care providers can regularly assign assessments to patients and evaluate their health progress, which allows them to make informed decisions in the treatment as per the health condition, eventually resulting in better health outcomes.
5. 30% Reduction in patient hospital Readmissions
With the advanced preventive care features of eCareMD software the care providers were able to deliver more enhanced,proactive care resulted in reduction in patient hospital readmissions by 30%.