Transforming Paper-Based Practices: How eCareMD Boosted Efficiency and Earnings

Client Background

The client is based in Texas and operates a traditional clinic to manage patients with chronic conditions. The practice consists of 4 care providers who usually maintain paper-based records for treatment and attend scheduled appointments to consult patients physically.

Business challenges

While delivering care to patients, the client has faced several challenges, which have resulted in revenue loss and a reduction in the practice's efficiency.

Some of the challenges the client has faced are:

1. Challenges in maintaining paper-based records

Delivering care to chronic patients requires a huge amount of documentation for clinical activities. The client’s practice is small, and for each visit, the patient needs to bring paper-based treatment records, which makes it difficult. Sometimes, the patient fails to bring the file of treatment documents, which causes delays in providing and delivering appropriate care to the patient. Also, maintaining paper-based records is time-consuming.

2. Limited accessibility to patient medical information

Through paper-based medical records, care providers were not able to access patients' complete medical records. This inaccessibility leads to errors in care delivery and affects the quality of care.

3. Patient readmission and emergency visits

The client was unable to monitor patient health remotely, which made them unaware of the changes in patient health. This inattention has increased the patient's hospital readmission rate and emergency visits, which puts an additional strain on the care providers.

4. Challenges in managing patients from rural areas

Due to transportation barriers, schedule conflicts, and body pains, patients from rural areas are unable to visit the clinic at regular intervals. These issues restricted the patient from receiving quality care and providers from delivering care to more patients and earning reimbursements.

Solution

The client approached Medarch Inc. for the eCareMD's Remote Monitoring software to overcome the challenges, improve the quality of care delivery, and maximize the managed patient count. Our team of business analysts and subject matter experts took multiple interaction calls and demonstrated how the eCareMD software would resolve the challenges. Upon receiving the final approval from the client, our team implemented the eCareMD software in the client’s practice.
Post implementation, the client has experienced enhanced quality of care delivery with an increased rate of effective patient management.

Solution Highlights

Our eCareMD software consists of cutting-edge technologies that facilitate remote patient monitoring. Some of the key features of our software that addressed the client’s business challenges are:

1. Platform-based digital notes storage

The eCareMD software allows care providers to perform clinical activities on the patient's profile and update the notes in the respective section. These updated notes help care providers make prompt decisions about the patient’s health. This functionality helps care providers save time manually writing notes on paper and enables them to configure notes for each clinical activity performed.

2. Access to complete patient medical records

To enhance the quality of care, the eCareMD providers have access to the care providers to view the complete patient medical history with chronic conditions, care plans, updates, medications, clinical reviews, etc. Also, if the eCareMD software is integrated with the EHR software, then the care providers will be able to see the past and current medical history of patients. This enhanced accessibility to patient’s medical records helped care providers to deliver value-based care to patients.

3. Real-time patient health vital tracking

The eCareMD software enabled care providers to track the patient's health vitals remotely. If the patient’s vital health goes beyond the threshold levels, an alert is generated, and the respective care provider is notified. Based on the alert, care providers make necessary interventions and resolve the patient's health complications. These early interventions resulted in a reduction in patient hospital readmissions and emergency visits.

4. Remote monitoring through devices and telecommunication

Patients from rural areas are effectively managed through the eCareMD platform with the help of remote monitoring devices. These devices continuously take the patient's vital health readings and transmit the readings to the care provider’s eCareMD dashboard.

The care providers continuously monitor the readings and make interventions if any vital goes beyond threshold levels. Also, using secure communication channels like voice calls, video calls, and Secure text messaging helped care providers to consult patients and communicate with them virtually.

Value Delivered

1. Efficient and time-saving notes update

eCareMD software helped care providers update the notes within the software more accurately, resulting in time savings.

2. Enhanced care delivery

As the care providers were able to access the complete patient medical history, it helped them deliver more patient-centered care and make informed decisions about patient health.

3. Reduced patient hospital readmission rate

Features like alerts and notifications and real-time vital tracking helped care providers to make interventions. These early interventions reduced the patient hospital readmission rates and emergency visits.

4. Increased practice revenue

Using the eCareMD remote patient monitoring technology, the client managed more patients, which increased the practice's revenue.