Coordinated Across Conditions: eCareMD Scales PCM for Multi-Specialty Groups

Client Overview

Located in Dallas, TX, USA, the client is in the process of launching care management services with the help of their provider group practitioners, targeting 50-100 patients per care coordinator. Majorly in the primary care specialty, starting with CMS’s PCM program for the same, in search of an integrated platform to deliver PCM services and manage their Practitioner activities.

Problem Statement

1. Need for an Integrated Solution to Provide PCM Services:

To launch care management services, the client currently lacks an integrated solution to manage service tasks towards patients on a single platform and needs to ensure providers will easily deliver care services.

2. Missing administrative tasks for multiple provider practitioners:

while multiple providers will create conflict in providing care services, the client needs a platform that can look after all administrative tasks to streamline and manage practitioners. This lack reflects mismanagement at the admin level and will affect work efficiency.

3. PCM-oriented service modules:

For performing tasks and activities in the PCM coordination program, the Disadvantages of not having a PCM-oriented service module will cause poor service delivery, resulting in less patient engagement.

4. Patient reach for consent and education:

To launch PCM care coordination services, the client needs to reach out to patients regarding their service offering. The integrated solution without patient reach functionality will set back patients' reach for onboarding more patients, resulting in decreased revenue, fewer patient benefits, poor patient consent management, and a lack of health education.

Solution

As the client seeking a solution targeting PCM-oriented functionalities, they listed Medarch’s eCareMD care coordination software, where the Medarch team had a demo of eCareMD’s PCM solution, explaining how one platform tackles clients' business problems as follows.

Solution Highlighted

1. eCareMD Platform provides an integrated solution:

The eCareMD platform provides role-based provider logins to manage all levels of provider tasks, such as care manager, care coordinator, physician, etc. This integrated solution solves the needs of the client’s business initiatives, from which the client can introduce the digital care coordination service module to their provider group.

2. Role-based user access and analytics:

The offered “eCareMD” solution has role-based user access to provide a more comprehensive care team-oriented workflow from which providers can assign patient and provider-level tasks to deliver care management. The analytical dashboard has a visual presentation to track provider time hours and total time logged.

3. Automated PCM-oriented workflows:

To provide seamless workflow in care management, eCareMD has automated workflows for obtaining consent, Patient enrollment, Care plan assigning, report generation, and creating templates that focus on care management in PCM care services. These workflows are making providers' day-to-day tasks much easier with comprehensive care.

4.Seamless Patient invite and onboarding functionality:

eCareMd can bulk patient outreach via email, phone calls, and text messages, from which the client encouraged patients to onboard for PCM care services. These communication and invite functionalities helped the clients to reach and obtain their consent on time digitally, verbally, and in writing.

Value Delivered

1. 2x increase in provider group onboarding:

from the seamless provider group onboarding process and provider management, more provider groups are adding to the client’s business, resulting in 2x more provider groups offering care coordination services under one single platform, leading the client's business in multiple specialties.

2. 100% accuracy in time management:

eCareMD’s role-based system manages multiple providers' tasks on a single platform with regard to time management and provides complete accuracy in work reports.

3. Increase in PCM Program revenue:

While managing a vast population of patients, the ecareMD platform’s program-specific modules successfully delivered quality care services targeting each CPT code in the PCM program, resulting in an increase in PCM program revenue.

4. 45% Increase in patient outreach:

Patient outreach is made simpler than ever in eCareMD by the advanced functionalities like Bulk sms, email, and on-screen phone calls, which resulted in a 45% increase in patient outreach regarding their disease education, enrollment, and content.