Client Overview
The client operates a multi-specialty medical practice based in Texas, which specializes in delivering comprehensive care to patients suffering from chronic conditions such as hypertension, diabetes, etc. The client has more than 1200 patients looking for software that streamlines their workflow with efficient cost management.
Business Challenges
The practice faced several challenges in managing chronic care for their patients:
1. Increased resource cost
Managing a high volume of patients requires extensive resources and time. It ultimately requires cost, resulting in higher operational costs for the practice.
2. Extensive administrative works
From patient registration, enrollment, and follow-ups to care plan management, every aspect of care requires various manual activities. These manual activities reduced the efficiency of care providers and the practice.
3. Patient engagement challenges
Keeping the patient engaged with the treatment plan was a significant challenge for the client, as chronic disease management requires a prolonged duration. Lack of patient engagment with providers and treatment plans has affected the patient's health outcomes.
Solution
To overcome these challenges, the client was looking for a solution that streamlines their workflow and optimizes costs associated with patient management. Hence, the client has approached Medarch Inc. for eCareMD software. After the demonstration of the eCareMD software by our business analysts team, the client approved the implementation of the software in their practice.
Solution Highlights
The software comprises advanced cutting-edge technological features that help care providers to deliver enhanced quality of care. Here are some of the key features that addressed the client’s challenges.
1. Multi-practice access functionality
The eCareMD software allowed “Ultra Provider” functionality, which enables providers to access patients of multiple practices. This functionality has reduced resource dependency and optimized the cost spent on it as the smaller number of care providers could manage the high volume of patients across practices.
2. Automated care coordination
To reduce the manual work, the eCareScribe software has some automated care coordination functionalities, such as an efficient tasks management system that enables care providers to assign tasks to their care team members. Bulk patient registration and invite functionality reduced the significant time and manual work spent on these activities. These automated task functionalities have expedited the care delivery process, ultimately saving time and resources required.
3. Secure communication channels
The eCareMD software has robust communication functionalities like voice calls, sms, and real-time chat. Also, the configurable reminders enabled care providers to send reminders for medications and appointments to patients via email, SMS, and push notifications. These functionalities enabled providers and patients to communicate in real-time to discuss about health concerns and activities.
Value Delivered
After implementing eCareMD’s CCM software, the practice saw significant improvements:
1. Reduced Operational Costs by 30%
The automation of care management processes led to a 30% reduction in administrative costs. Tasks that previously took hours could now be completed in minutes, freeing up resources for patient care.
2. Increased Provider Efficiency
With automated workflows, providers could manage their patient load more effectively, leading to a 20% increase in the number of patients seen each day.
3. Improved Patient Engagement
Patient adherence to care plans improved by 40%, resulting in better health outcomes and fewer hospital readmissions.