Revolutionizing Chronic Care: How eCareMD Reduced Hospital Readmissions for a California Healthcare Facility

Client Background

The client is a well-known healthcare facility located in California, United States, that specializes in managing patients affected with chronic conditions. The healthcare facility comprises an experienced, well-qualified healthcare staff dedicated to providing enhanced care and obtaining expected patient health outcomes. The facility manages approximately 500 patients monthly.

Business Challenges

Despite the facility comprising a qualified healthcare staff, there are various challenges the client faced several challenges:

Some of the major challenges the client faced were:

1. Inadequate Patient Monitoring

The client’s existing software lacked remote monitoring capabilities, which created difficulties in tracking patient health progress. The absence of remote monitoring capabilities resulted in increased patient hospital readmission rates and health complications.

2. Communication Barriers

In order to keep the patient adherent to the treatment plan, regular communication with the patient was necessary. The lack of communication functionalities in the practice’s existing software led to gaps in communication. This communication gap affected the care quality, patient engagement, patient mortality, and health outcomes.

3. Inefficient Documentation

Comprehensive, accurate documentation of care activities plays a crucial role in obtaining expected patient health outcomes. The client’s existing software lacked the feature of comprehensive reporting and adherence to compliance regulations, affecting the quality of care and delays in care, ultimately increasing patient hospital readmissions.

Solution

To overcome these challenges, the client approached Medarch Inc. for eCareMD software that leverages advanced technological features. Our team of business analysts took multiple calls with the client to understand their requirements and demonstrated the eCareMD software. After receiving the approval from the client, our team implemented the software in their practice.

Solution Highlights

Some of the key features that addressed the client’s challenges are:

1. Remote Monitoring Capabilities



The eCareMD software is integrated with remote monitoring devices. It transmits the patient's vital health readings into the provider’s eCareMD dashboard, allowing them to track fluctuations, trends, etc., in real-time. For any abnormalities in patient health, the healthcare provider will be notified instantly through an alert mechanism and make the necessary interventions to resolve health complications. This functionality significantly helped reduce the hospital readmission rate for patients.

2. Secure Communication Channels

The eCareMD software’s communication functionalities, like two-way calling, messaging, and configurable reminders, have enabled healthcare providers to interact with patients in real-time, resulting in increased patient engagment with a treatment plan and confidence towards it.

3. Compliant & Comprehensive Reports

The eCareMD software helps generate CMS-compliant and comprehensive care plans that help healthcare providers deliver enhanced care based on their health requirements and progress. These accurate reports have enabled healthcare providers to make accurate decisions, etc.

Value Delivered

1. Reduced Patient Hospital Readmission Rates

The integration of remote monitoring capabilities allowed healthcare providers to track patient vitals in real-time and intervene proactively, leading to a 30% reduction in hospital readmissions.

2. Improved Patient Engagement

With secure two-way communication channels, patient-provider interaction significantly improved, resulting in a 25% increase in patient adherence to treatment plans.

3. Enhanced Care Coordination

Comprehensive and CMS-compliant care plan reports streamlined documentation and care delivery, enabling healthcare providers to make accurate and timely decisions, improving care outcomes.